Troubleshooting

Questions people often ask when they're learning about Loomio.


Not receiving emails from Loomio?

If you cannot find your email code in the email inbox of the account you signed up with – or you started a group and haven’t heard from us – you will likely find it in your spam or junk mail folder. Then, please white list loomio.org with your email service, or add notifications@loomio.org to your contacts.

How can I stop my signature being included in email replies to threads?

To be sure that your email signature is not included in your comment when you reply by email, you need to begin your signature with a double hyphen on its own line.

For example:

Best Wishes,
--
SIGNATURE
CONTACT
LOGOS ETC

…emailed in reply to Loomio emails (that invite a reply) will appear as:

Best Wishes,

How can I reactivate my account?

To have your account reactivated, contact us.

I’ve deactivated my group, can I restore it?

Deactivated groups can only be restored by a member of the Loomio team. Contact us to reactivate your group.

My question is not here

If you have any questions or issues that are not answered through this Help Manual, please contact us and we’ll do our best to answer your questions.