Questions people often ask when they're learning about Loomio.

Where is my confirmation email?

If you don’t receive an email confirming your group registration, you might need to check your spam or junk mail folder – sometimes they end up in there.

I’ve forgotten my password, what do I do?

If you’ve forgotten your password click the “Forgot your password?” link on the Log in page. You will be asked to enter the email address associated with your Loomio account and password reset instructions will be sent to this email address.

How can I stop my signature being included in email replies to threads?

To be sure that your email signature is not included in your comment when you reply by email, you need to begin your signature with a double hyphen on its own line.

For example:

Best Wishes,

…emailed in reply to Loomio emails (that invite a reply) will appear as:

Best Wishes,

How can I reactivate my account?

To have your account reactivated, contact us.

I’ve deactivated my group, can I restore it?

Deactivated groups can only be restored by a member of the Loomio team. Contact us to reactivate your group.

My question is not here

If you have any questions or issues that are not answered through this Help Manual, please contact us and we’ll do our best to answer your questions.