Today I want to show you how to make decisions that receive more engagement (and, thus, better performance), build team confidence and alignment, and – when done well – increase interpersonal trust and motivation, all while maintaining efficiency. Trusting those closest to the problem to own the decision and be responsible for their own work – while simultaneously taking advantage of input and expertise within the organization – is possible, and can be done without sacrificing the ability to respond and adapt quickly.
This way of decision making improves accountability, will lead to more motivation and better work from everyone in your group and – ultimately – produce the clear outcomes your group needs. While a lot of processes also address some of these obstacles (for example, Consent) many teams prefer to use a technique like “advice process” often modeled after the one popularized by Reinventing Organizations.
How it works anywhere
In one sentence, using Advice Process means
For example: Sam’s got a website for a newly developed product, and wants the marketing team to start promoting it.
Here’s how the Advice Process went for Sam:
Sam asks for feedback from the marketing director and the products director.
The marketing director advises that it’s still the holidays across the pond.
Sam is a quick problem solver.
Confident that there was sufficient feedback and that the marketing director’s tension was resolved – amending the intention (push it next week, not immediately), Sam publishes the website and schedules it for promotion, alerting the marketing team of their responsibility.
Sam documents the decision…
…putting it somewhere the team could see it.
Here’s the steps that Sam took:
- She stated an intention
- She collected feedback
- She responded to concerns (and tensions)
- She made the decision
- and communicated and recorded it adequately.
You’ll notice that Sam has made a decision that calls for others to execute the work. To get all the benefits, decisions made by advice process need to be considered the decision of the team or organization. You don’t have to make advice process available for every kind of decision, but encourage everyone to stand behind those you do. That said, it’s important to note that decision makers are accountable for their decisions, even if there are other people responsible for completing any tasks that are called for. In most cases, aligning power with accountability will get you better results.
Tip: Ideally (not depicted above) Sam has explained why she made the choice, for the record and for team learning.
How it works online
Tips and Challenges
Feedback is hard. I can think of plenty of times when I just wanted to keep moving forward on a project when I knew it would be better to invite a colleague into conversation. What if addressing their comments slows down my progress? What if I need to start over? Do their comments mean my work isn’t valuable? All of these hypothetical worries tend to keep us from reaching out for feedback about something, especially something that didn’t go well. EFeedback is critical to improving outcomes, and it doesn’t have to be hard; there are frameworks that can make it easier (eg, ASK: feedback is best when it’s Actionable, Specific, and Kind).
Giving feedback is a responsibility: If someone from your organization asks you for feedback and you don’t provide needed input, you also have accountability for the outcome. So, if you have something valuable to add, there’s an expectation that you say it.
Receiving feedback can be hard, but it’s easier if your team has worked on the capacity to suspend judgement: setting aside personal opinions to examine suggestions or critiques from others while assuming positive intent – i.e., that they’re trying to improve the effort.
Efficiency and effectiveness are directly related to the capacity for open, honest, and direct communication.
Accountability can get left out. Decision makers may not become aware of any poor outcomes, losing the opportunity to learn or to fix significant issues; the buck has to stop somewhere. This makes feedback, and systems for regular reflection, even more critical.
Communication is hard, but advice process can actually be a step towards improving communications for your team. If your group is considering adopting it, that means you’re somewhere on your journey towards being a more collaborative organization. It can be of great value to pick up advice process early on and to practice it with specific kinds of decisions. Your organization may decide to try it out in one team (or just for picking meeting dates, etc.) as you get started.
Your first experiment (checklist)
For your first advice process experiment, you might want to check that the people who need to be involved or aware of it can answer the following:
- How will we use advice process, and when? Limitations?
- What good could come from adopting this technique?
- How does this affect my work?
- When will decisions be reviewed?
Transparency is important; think about whether those who can make the decisions will be able to have the information they need. Transparency also supports another critical element, trust.
Trust will elevate your advice process, and all your decision making, to the next level. The benefits compound when that trust is built on:
- Open and honest communication (again!) and the skills that support it
- A culture that is comfortable with healthy conflict. ² (practical tips)
- A space of psychological safety, a.k.a. “brave space” or “safe/r space”
- A shared purpose everyone can name.
Tips and tricks
Name your biases, ⁴ everyone has them. Lack of awareness around biases can lead you and your team to miss important information. Naming your biases increases your awareness and helps your advisors give you better advice.
Example, Solution bias: If you are biased towards a particular solution to the problem/opportunity you’re trying to solve, let your advisors know. If you are running an advice process about different software vendors and you think one vendor is the best fit, say it and explain why. This will help advisors ask better questions and give better advice.
Who to invite feedback from is not always clear, and there may be a limit to how many people you have time to engage. One simple tool you can consider is Peggy Holman’s acronym, “Invite those who ARE IN”. Invite those who have Authority, Responsibility, and Expertise, those who are Impacted and/or generally Need the consultation or outcome.
Let us know if you want any specifics on overcoming challenges and succeeding with Advice process online, with or without Loomio.
Not just a tool
Advice process, as a tool, makes good business sense, and it can deliver even more than that. How would it feel if you knew you had full support of your team the next time you needed to make an important decision? Advice process – and, moreover, a culture of advice process – may be used to transform an organization’s philosophy or overall governance and operations. Some teams have significantly grown their capacity by adopting it more deeply.
You can quickly make better decisions by using advice process. All it takes is a proposal, asking for feedback, making an informed decision, and sharing the outcome. You’re already on your way to a more engaged team achieving faster, higher quality decisions.
Sound good? Share this video! Chat with your group about it… try it out and let us know how it goes!
Cheers! Happy world-changing to you and your groups!
We’ve turned this guide into a video!
¹ Modified from GrantTree
² “A culture that is comfortable with healthy conflicts” –James Bloementhal (Fitzii, now Ian Martin Group)
³ From Rich Bartlett’s article, “Out beyond consensus…” in Better Work Together
⁴ Thanks again to James Bloemendal (Fitzii, now Ian Martin Group)